Job Description
Job Description
PURPOSE AND SCOPE:
Under general supervision, the Technician I supports and maintains minor in-house computer systems, desktops, and peripherals. He or She is responsible for Level I installation, diagnosing, repairing, maintaining, and upgrading all minor hardware and equipment while ensuring optimal workstation performance.
ESSENTIAL JOB FUNCTIONS:
Install, configure, test, maintain and troubleshoot minor/Level I end user workstation hardware
Receive and respond to incoming calls, pages, and/or e-mails regarding PC and/or hardware problems
Help develop and maintain an inventory of all monitors, keyboards, hard drives, modems, printers, scanners, and other peripheral equipment
Assist in preparing, maintaining, and upholding procedures for logging, reporting, and statistically monitoring PC performance
Document instances of hardware failure, repair, installation, and removal
Construct, install, and test customized configurations based on various platforms and operating systems
Responsible for other reasonable, related duties as assigned
KNOWLEDGE, SKILLS AND ABILITIES:
Some working technical knowledge of current network protocols, operating systems, and standards, including Windows or Mac OS, Microsoft office, printers, Ethernet cabling, basic multimedia systems, email applications
Ability to operate tools, components, and peripheral accessories
Ability to read and understand technical manuals, procedural documentation, and OEM guides
PHYSICAL ABILITIES:
The work is sedentary. Typically, the employee sits comfortably to do the work. However, there may be some walking; standing; bending; carrying of light items, such as papers, books, or small parts; or driving an automobile. No special physical demands are required to perform the work.
WORK SCHEDULE AND CONDITIONS:
Equipment used includes, PC workstation running on a LAN in a Microsoft Windows environment, calculator, phone and other general office equipment
Interface with internal and external contacts as needed to carry out the functions of the position
Work is performed in a climate-controlled office with minimal exposure to safety hazards
REQUIRED QUALIFICATIONS:
High school diploma or GED