Part-Time Peer Mentor, Student Success - State
Lone Star College
LSC-University Park, TX
Job Description
Job Description
PURPOSE AND SCOPE:
This position will mentor and advise students about higher education, including the financial aid, completing FAFSA application, and Apply Texas application. Mentor will also provide financial aid options and assist students with finding and utilizing appropriate resources. Required to provide high level information. May interact one-on-one with students. May interact with a high volume of customers. Will work with and assist diverse groups.
ESSENTIAL JOB FUNCTIONS:
Filing
Copying
Faxing
Provide general information related to the department
Record maintenance, preparation and review of forms, data entry
Provide handouts and/or forms to customers
Maintain inventory
Set up Financial Aid equipment (such as go-center computers)
Event preparation and support
Collect and record data
Maintain knowledge of multiple programs
Provide limited technology support to end users
Interpret regulations and policies
Maintain and/or process records
KNOWLEDGE, SKILLS AND ABILITIES:
Customer service
Interpersonal skills
Organizational skills
Analytical and problem solving skills
Communication skills (written and oral)
Working knowledge of general office procedures and practices
Proficiency with one or more office software (Word, Excel, PowerPoint, Access)
PHYSICAL ABILITIES:
The work is sedentary. Typically, the employee sits comfortably to do the work. However, there may be some walking; standing; bending; carrying of light items, such as papers, books, or small parts; or driving an automobile. No special physical demands are required to perform the work.
WORK SCHEDULE AND CONDITIONS:
Equipment used includes, PC workstation running on a LAN in a Microsoft Windows environment, calculator, phone and other general office equipment
Interface with internal and external contacts as needed to carry out the functions of the position
Work is performed in a climate-controlled office with minimal exposure to safety hazards
REQUIRED QUALIFICATIONS:
High School diploma or GED
Must be a currently enrolled Lone Star student pursuing a course of study