Part Time Sales Lead - Queens Center

Build-A-Bear Workshop
New York, NY
Category Customer Service
Job Description
The Sales Lead is a role model Bear Builder that has been given additional responsibilities as a Floor Leader on Duty on designated shifts.

Requirements

  • Be a role model to others in providing exceptional Guest service to ensure a memorable experience
  • Guide, support, and direct a team of associates to ensure smooth store operations and the achievement of sales goals
  • Provide feedback to the management team to make them aware of performance and compliance issues that the CWM and AWM are responsible for addressing
  • Provide exceptional Guest service by Actively engage with Guests, using the Experience First Make Behaviors
  • Create a warm and inclusive atmosphere for Guests, fostering positive interactions, and guaranteeing that each Guest leaves satisfied with their experience
  • Uphold operational excellence by consistently meeting brand standards and guidelines, ensuring a seamless and cohesive experience for all Guests
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