Part-Time Sales Teammate

Buckle
Concord, NC
Category Customer Service
Job Description
Role Overview

The Sales Teammate position's primary responsibility is to fulfill Buckle's mission statement: 'To create the most enjoyable shopping experience possible for our Guests.' Sales Teammates perform a variety of sales, merchandising, and operational tasks assigned by Store Management.

What You Will Do

Greet Guests with a friendly attitude, answer questions, recommend merchandise, and provide legendary service throughout the store. Achieve personal sales goals, maintain a clean store, and perform merchandising tasks.

Why It Might Be a Fit

No prior experience or training required. Must be able to work a flexible schedule, including mornings, evenings, and weekends. Must be able to lift and maneuver 30lbs throughout the store and backroom.

Requirements

  • Greet Guests with a friendly, engaging attitude
  • Answer questions regarding the store and its merchandise
  • Recommend, select, and help locate or obtain merchandise based on Guest needs and desires
  • Maintain and share knowledge of current sales and promotions
  • Achieve personal sales-per-hour, average sales, and total net sales goals set by Store Management
  • Provide legendary service throughout the store
  • Help Guests try on or fit merchandise
  • Check out and bag purchases
  • Prepare merchandise for alterations
  • Knowledgeable of all exchange and return procedures for Guests
  • Fill out and effectively use the Sales Presentation Guide (SPG) daily
  • Meet or above performance standards in all Buckle business builders and guest loyalty
  • Place Special Orders or call other stores to find desired merchandise
  • Maintain and build good Guest relationships to develop a client-based business
  • Develop and maintain knowledge of Buckle's customer service expectations
  • Consistently perform leadership actions and maintain high standards
  • Recognize recruiting opportunities and create relationships through Guest Loyalty and Guest Preferred
  • Maintain a professional and respectful attitude at all times
  • Present merchandise in a manner that will maximize sales and achieve optimum merchandise turn
  • Work with other Teammates and Guests to identify product improvements, new product ideas, and new product feedback
  • Ensure sales floor is consistently sized and new freight is appropriately displayed
  • Open and close cash registers, use magnetic card readers, and perform tasks such as counting money and balancing cash drawers
  • Watch for and recognize security risks and thefts, and know how to prevent or handle these situations
  • Follow all Loss Prevention guidelines, including daily bag and purse checks
  • Develop and maintain knowledge of Point of Sale ('POS') procedures
  • Understand and execute all policies regarding payments, exchanges, and Loss Prevention practices
  • Perform merchandising tasks, such as handling freight, re-merchandising, preparing displays, completing price markdowns, and transfers
  • Consistently maintain a clean, organized, and shoppable store
  • Provide feedback to Store Manager and Leadership Team regarding merchandise handling concerns
  • Communicate any policy violations and Teammate or Guest concerns to Store Manager, District Manager, and/or Human Resources in a timely, confidential manner
  • Understand and apply the Buckle's Code of Ethics and all Buckle's policies, procedures, and handbooks

Benefits

  • Teammate Discount
  • Performance Bonuses
  • Employee Assistance Program
  • 401(k)
  • Paid Sick Time (where required by state)
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