Partner Services Manager

Ironclad
New York, CA
Remote
Job Description
Ironclad is looking for a proactive, process-driven Partner Services Manager to help scale and support our Global Implementation (SI) Partner strategy and programs. The role requires a strong program builder, someone that can navigate cross-functional dynamics, and someone that can turn ambiguity into definition. You will be instrumental in enabling partner success, optimizing co-delivery models, managing subcontractor operations, and aligning internal teams around partner-led service delivery.

Requirements

  • 4+ years of experience in Professional Services, Implementation, or Partner Operations roles at a technology company and/or a top SI consulting firm
  • 2+ years of experience overseeing implementation partners or managing implementation teams
  • Experience with Implementation Services, Managed Services, and GSI motions
  • Ability and willingness to travel at estimate of 15%
  • Bachelor's degree or higher

Benefits

  • 100% health coverage for employees (medical, dental, and vision), and 75% coverage for dependents with buy-up plan options available
  • Market-leading leave policies, including gender-neutral parental leave and compassionate leave
  • Family forming support through Maven for you and your partner
  • Paid time off - take the time you need, when you need it
  • Monthly stipends for wellbeing, hybrid work, and (if applicable) cell phone use
  • Mental health support through Modern Health, including therapy, coaching, and digital tools
  • Pre-tax commuter benefits (US Employees)
  • 401(k) plan with Fidelity with employer match (US Employees)
  • Regular team events to connect, recharge, and have fun
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