Partner Support Manager

Kambi
Philadelphia, PA
Category Customer Service
Job Description
Role Overview

As a Partner Support Manager, you'll sit at the center of the relationship between our partners and teams across Kambi. You'll help partners get the support they need, coordinate responses when issues arise, and use data and commercial understanding to help keep relationships running smoothly.

What You Will Do

You'll coordinate partner requests through Kambi's Service Desk, support financial reporting, build effective communication between Kambi and partners, manage the incident support process, and represent Partner Success in regular sessions with internal stakeholders.

Why It Might Be a Fit

We're looking for someone who enjoys working with people, takes ownership, and can navigate a fast-moving, partner-facing environment. You'll bring strong business acumen, excellent written and verbal communication skills, a proactive approach, and the confidence to collaborate across teams.

Requirements

  • Strong business acumen
  • Excellent written and verbal communication skills
  • A proactive, self-motivated approach to work
  • The confidence to collaborate across teams and build productive stakeholder relationships
  • An interest in sports and sports betting

Benefits

  • Great annual leave
  • Bonus
  • Healthcare
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