Parts Identification Specialist MFG Support

Parts Town
Fort Wayne, IL
Category Customer Service
Job Description
As the fastest-growing distributor of restaurant equipment, HVAC and residential appliance parts, Parts Town is looking for a Parts Identification Specialist to join their team. The successful candidate will be responsible for answering inbound calls, researching and escalating requests, and providing top-notch customer service. The role requires a passion for problem-solving, attention to detail, and excellent communication skills. In return, Parts Town offers a comprehensive benefits package, including health insurance, 401(k) with match, paid time off, and professional development opportunities.

Requirements

  • High school degree
  • At least 1 year of experience in a customer service or technical support role
  • Proficient in English (written and verbal)

Benefits

  • Quarterly profit-sharing bonus
  • Hybrid Work schedule
  • Team member appreciation events and recognition programs
  • Volunteer opportunities
  • Monthly IT stipend
  • Casual dress code
  • On-demand pay options
  • Traditional benefits (health insurance, 401k/401k match, employee assistance programs, time away)
  • Paid time off
  • Paid sick time off
  • Paid holidays
  • Paid parental leave
  • Professional development opportunities
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