Passenger Service Agent

Worldwide Flight Services
Seattle, WA
Category Operations
Job Description
Role Overview

Join our Worldwide Flight Services family and contribute to the timely delivery of cargo shipments, luggage, business to customer delivery, and on-time flights while operating safely and securely.

What You Will Do

Prepare documentation, travel to the airport, notify brokers, provide assistance to customers, collect charges, process customs out, and maintain security.

Why It Might Be a Fit

Must be able to lift up to 50 lbs, tolerate moderate to loud levels of noise, stand for periods up to 3 hours, and demonstrate daily fitness for obligation.

Requirements

  • Must be at least 18 years of age.
  • Must possess clean driving record and valid driver's license.
  • Must provide proof of the legal right to work in the United States.
  • Typing skills with ability to type a minimum of 35 wpm.
  • English proficiency (e.g., reading, writing, speaking, listening).
  • Mental abilities (e.g., visual observation and identification, mental rotation).
  • Interpersonal skills (e.g., customer service, dependability).
  • Work values (e.g., responsibility, honesty, integrity).
  • Knowledge of basic arithmetic and mathematics.
  • Comprehension of airway bill import procedures and government regulations.
  • Attention to detail and organization skills.
  • Ability to follow instructions from supervisor or lead agent.
  • Ability to work as an effective team member.
  • Ability to obtain U.S. Customs seal and license to drive on Airport Operational Area (AOA).
  • Office skills including file maintenance, basic computer knowledge, answering telephone quickly and ability to multi-task.

Benefits

  • Access to pay through DailyPay app
  • On the spot awards through the Awardco Platform
  • Travel Discounts
  • Pet insurance
  • Discount Shopping & More
  • Wellness Programs
  • 401k program
  • Opportunity for Internal Mobility and transfers
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