Role OverviewThe Passenger Service Supervisor oversees daily passenger operations to ensure efficient, safe, and customer-focused service delivery. The role leads a team of front-line agents, supports airline partners, and resolves escalated issues while maintaining compliance with all regulatory and company standards.
What You Will Do
Supervise passenger service agents during check-in, boarding, baggage handling, and arrival processes, ensure compliance with airline procedures, TSA regulations, and safety protocols, and resolve customer complaints and operational issues in a timely and professional manner.
Why It Might Be a Fit
The ideal candidate will have strong verbal and written communication skills, ability to work varied shifts, including nights, weekends, and holidays, and proficiency in Microsoft Office and Airline Systems.
Requirements
- High School Diploma or GED
- 2+ years of experience in passenger services or a customer-service-related field
- 1+ year of supervisory or lead experience in an operational setting
- Strong verbal and written communication skills
- Ability to work varied shifts, including nights, weekends, and holidays
- Proficient in Microsoft Office and Airline Systems
- Ability to obtain and maintain all required airport and airline security clearances
Benefits
- DailyPay app for pay in advance
- Awardco Platform for on-the-spot awards
- Multiple options for medical care
- Travel Discounts
- Pet insurance
- Discount Shopping
- Wellness Programs
- 401k program
- Internal Mobility and transfers available
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