Role OverviewThe Supervisor leads the day-to-day operations of the Passport Travel team, driving service performance, employee development, process optimization, and partner collaboration. This role is responsible for ensuring operational excellence while fostering a culture of accountability, continuous improvement, and consultative guest service.
What You Will Do
Lead, coach, and develop a team of Travel Specialists to achieve service, productivity, and quality goals. Monitor attendance, PTO usage, schedule adherence, and overall team engagement. Deliver performance feedback and corrective action when necessary.
Why It Might Be a Fit
The Supervisor is expected to drive measurable business results in the following areas: Service & Operational Metrics, Coaching & Team Performance, Customer Experience & Feedback, Strategic Partnership Management, and Change Leadership & Innovation.
Requirements
- Lead, coach, and develop a team of Travel Specialists
- Monitor attendance, PTO usage, schedule adherence, and overall team engagement
- Deliver performance feedback and corrective action when necessary
- Maintain working knowledge of multiple Global Distribution Systems (GDS)
- Act as a subject matter expert for travel programs, systems, and operational procedures
Benefits
- PTO usage
- Performance feedback and corrective action
- Working knowledge of multiple Global Distribution Systems (GDS)
- Opportunities for process improvements
- Employee travel approval processes and system access
- Travel-related accounting and reconciliation processes
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