Role OverviewThe Patient Access Acute Coordinator serves as a subject matter expert for the acute registration team, providing excellent customer service and facilitating the registration and scheduling process for patients and visitors.
What You Will Do
The Coordinator manages expected floor time, assists in the preparation of periodic reports, and ensures accurate and complete information is collected and entered into the system.
Why It Might Be a Fit
The ideal candidate will have demonstrated experience in a customer service role, preferably in healthcare, and be able to provide excellent customer service, serve as a trainer, and work in a fast-paced environment.
Requirements
- Demonstrated experience in a customer service role, preferably in healthcare
- Demonstrated proficiency in computer skills including Microsoft Office, internet and email
- Demonstrates basic knowledge of healthcare insurance plans
- Demonstrates basic knowledge of healthcare compliance policies – HIPAA, EMTALA
- Demonstrates ability to provide excellent customer service
- Demonstrates ability to serve as a trainer
- Demonstrated ability to work in a fast-paced environment
- Must currently be at a Patient Access Acute Representative II level, having passed the Level II certification
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