Role OverviewThe Patient Access Acute Representative is responsible for providing excellent customer service and facilitating the registration and scheduling process for patients and visitors at Intermountain Health. The caregiver ensures that accurate and complete information is collected and entered into the system, verifies insurance and eligibility, collects co-pays and balances, and follows up on pending issues.
What You Will Do
The caregiver will greet and assist patients and visitors, obtain and verify patient demographic, financial, and insurance information, register and schedule patients for appointments, tests, and procedures, collect and process co-pays, deductibles, and balances due at the time of service, and provide patients with information on financial assistance, payment plans, and charity care.
Why It Might Be a Fit
The ideal candidate will have customer service experience, preferably in a healthcare setting, and demonstrated ability to work in a fast-paced environment. They will also have interpersonal skills, computer literacy, and the ability to problem solve.
Requirements
- High School diploma or equivalent
- Demonstrated proficiency in computer skills including Microsoft Office, internet, and email
- Experience with Epic preferred
- Customer service experience, preferably in a healthcare setting
- Demonstrated ability to work in a fast-paced environment
Benefits
- Generous benefits package
- Comprehensive benefits package
- Dental insurance
- Vision insurance
- Health insurance
- Life insurance
- Disability insurance
- Paid time off
- Retirement plan
- Learning budget
- Parental leave
- Wellness programs
- Visa/relocation support
- Remote flexibility
- Stipends
- Bonus/commission
- Paid holidays
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