Patient Access Advocate

The Patient Access Advocate is responsible for greeting patients, answering phones, and performing registration functions, including updating demographics, insurance verification, and collecting payments. The role requires a pleasant, professional demeanor and the ability to multitask. The Patient Access Advocate will work in a healthcare setting, interacting with patients and staff, and will be responsible for maintaining a clean and organized work environment.

What You Will Do

The Patient Access Advocate will perform registration functions, including updating demographics, insurance verification, and collecting payments. They will also provide customer service to patients and families, answer phones, and direct messages as necessary. The role requires the ability to work independently and as part of a team, with a focus on providing excellent customer service and maintaining a clean and organized work environment.

Why It Might Be a Fit

This role is a great fit for individuals who enjoy working in a fast-paced healthcare environment and have excellent communication and customer service skills. The Patient Access Advocate will have the opportunity to work with a variety of patients and staff, and will be responsible for maintaining a clean and organized work environment. The role requires a minimum of 6 months of work experience in a healthcare setting or one year of customer service experience.

Requirements

• High school diploma or general education degree (GED)
• Minimum of 6 months of work experience in a healthcare setting or one year of customer service experience
• Basic understanding of insurance preferred
• Basic understanding of medical terminology and billing codes (DRG, ICD-10, CPT, HCPCS) preferred
• Minimum Typing Speed of 50wpm
• Flexibility
• Effective communication skills
• Collaboration Skills
• Patient/Client Focus
• Technical Capacity
• Basic knowledge in Microsoft Office Products (Word, Excel, Outlook)

Benefits

• Health insurance
• Paid time off
• Retirement plan
• Learning budget
• Parental leave
• Wellness program
• Visa/relocation assistance
• Remote flexibility
• Stipends
• Bonus/commission
• Paid holidays