Role OverviewThe Patient Access Advocate is responsible for greeting patients with a smile, answering the phone, entering information into the electronic health record, data base, and general clerical duties. The role requires a pleasant, professional demeanor and the ability to make patients feel welcome. Ability to multi-task is a must.
What You Will Do
Perform registration functions, including updating of demographics, insurance verification, collection of point of service payments and documentation of registration information within an electronic system. Provide the highest level of customer service to patients/family at time of service through registration interactions.
Why It Might Be a Fit
Ability to consistently maintain a pleasant, professional demeanor and make patients always feel welcome. Ability to multi-task and provide exceptional communication skills and customer service.
Requirements
- High school diploma or general education degree (GED)
- A minimum of 6 months of work experiences in healthcare setting or one year customer service background
- Basic understanding of insurance preferred
- Basic understanding of medical terminology and billing codes (DRG, ICD-10, CPT, HCPCS) preferred
- Minimum Typing Speed of 50wpm
- Flexibility
- Effective communication skills
- Collaboration Skills
- Patient/Client Focus
- Technical Capacity
- Basic knowledge in Microsoft Office Products (Word, Excel, Outlook)
Benefits
- Equal employment opportunities
- Non-exempt position
- Scheduled based on operational need
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