Patient Access Advocate

The Patient Access Advocate is responsible for greeting patients, answering phones, and performing registration functions, including updating demographics, insurance verification, and collecting payments. The role requires a pleasant, professional demeanor and the ability to multi-task. The Patient Access Advocate will work in a healthcare setting, interacting with patients and staff, and will be responsible for maintaining a clean and organized work environment.

What You Will Do

The Patient Access Advocate will perform registration functions, including updating demographics, insurance verification, and collecting payments. They will also provide customer service to patients and families, answer phones, and direct messages as necessary. The role requires the ability to work independently and as part of a team, with a focus on providing excellent customer service.

Why It Might Be a Fit

This role is a great fit for individuals who enjoy working in a fast-paced healthcare environment, have excellent communication skills, and are able to provide top-notch customer service. The Patient Access Advocate will work closely with patients and staff, and will be responsible for maintaining a clean and organized work environment.

Requirements

• High school diploma or general education degree (GED)
• Minimum of 6 months of work experience in a healthcare setting or one year of customer service background
• Basic understanding of insurance and medical terminology
• Exceptional communication skills and customer service
• Ability to read and comprehend simple instructions, short correspondence, and memos
• Ability to write simple correspondence
• Basic math skills, including the ability to add, subtract, multiply, and divide
• Ability to apply common sense to carry out detailed written or oral instructions
• Ability to deal with problems in standardized situations
• Ability to work independently, self-directed, and work with individuals with diverse backgrounds
• Analytical and problem-solving skills
• Ability to manage conflict and request help from a supervisor when needed
• Daily focus on attaining productivity standards
• Minimum of 1 year experience in a medical office setting desired
• Familiarity with health insurance and insurance verification
• Knowledge and skills regarding general office equipment, including telephones, photocopiers, scanners, credit card machines, and fax

Benefits

• Health insurance
• Paid time off
• Retirement plan
• Equal employment opportunities