Patient Access Advocate, Part-time Mid Shift

The Patient Access Advocate is responsible for greeting patients with a smile, answering the phone, entering information into the electronic health record, data base, and general clerical duties. In this position, it is imperative to consistently maintain a pleasant, professional demeanor and make patients always feel welcome.

What You Will Do

The Patient Access Advocate performs registration functions, including updating of demographics, insurance verification, collection of point of service payments, and documentation of registration information within an electronic system. The Patient Access Advocate will confirm account being registered has accurate information to ensure clean billing.

Why It Might Be a Fit

The Patient Access Advocate provides the highest level of customer service to patients/family at time of service through registration interactions as well as providing wayfinding to patients and/or visitors.

Requirements

• Minimum Typing Speed of 50wpm.
• Flexibility.
• Effective communication skills.
• Collaboration Skills.
• Patient/Client Focus.
• Technical Capacity.
• Basic knowledge in Microsoft Office Products (Word, Excel, Outlook)
• High school diploma or general education degree (GED)
• A minimum of 6 months of work experiences in healthcare setting or one year customer service background.
• Basic understanding of insurance preferred.
• Basic understanding of medical terminology and billing codes (DRG, ICD-10, CPT, HCPCS) preferred.
• Exceptional communication skills and customer service is required.
• Ability to read and comprehend simple instructions, short correspondence and memos.
• Ability to write simple correspondence.
• Ability to effectively present information to patients and other employees in the organization.
• Basic math skills including the ability to add, subtract, multiply and divide.
• Ability to apply common sense to carry out detailed written or oral instructions.
• Ability to deal with problems in standardized situations.
• Ability to work independently, self-directed and work with individuals with diverse background.
• Analytical and problem solving skills.
• Ability to manage conflict and appropriately request the help of a supervisor when needed.
• Daily focus on attaining productivity standards.
• Attend Staff meetings and Huddles as required.
• Minimum of 1 year experience in medical office setting desired.
• Familiar with health insurance and insurance verification.
• Knowledge and skills regarding all general office equipment including telephones, photocopiers, scanners, credit card machine and fax.
• Must be computer literate (Word, Excel, Outlook).
• Ability to perform multiple tasks simultaneously and to prioritize multiple demands effectively.
• Solid work history.