Role OverviewThe Patient Access Advocate is responsible for greeting patients, answering phones, and performing registration functions, including updating demographics, insurance verification, and collecting payments. The role requires a pleasant, professional demeanor and the ability to multitask.
What You Will Do
The Patient Access Advocate will check patients in and out, perform visit closure activities, verify insurance, collect copayments, and assist staff and patients with clerical duties. They will also provide customer service to patients and families, and maintain a clean and presentable work environment.
Why It Might Be a Fit
The ideal candidate will have a minimum of 6 months of work experience in a healthcare setting or one year of customer service background, with basic knowledge of Microsoft Office products and insurance. They will also have exceptional communication skills, flexibility, and the ability to work independently.
Requirements
- High school diploma or general education degree (GED)
- Minimum Typing Speed of 50wpm
- Flexibility
- Effective communication skills
- Collaboration Skills
- Patient/Client Focus
- Technical Capacity
- Basic knowledge in Microsoft Office Products (Word, Excel, Outlook)
- Minimum of 6 months of work experiences in healthcare setting or one year customer service background
- Basic understanding of insurance preferred
- Basic understanding of medical terminology and billing codes (DRG, ICD-10, CPT, HCPCS) preferred
Benefits
- Paid time off
- Health insurance
- Retirement plan
- Equal employment opportunities
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