Role OverviewThe Patient Access Advocate is responsible for greeting patients, answering phones, and performing registration functions, including updating demographics, insurance verification, and collecting payments. The role requires a pleasant, professional demeanor and the ability to multi-task. The Patient Access Advocate will work in a healthcare setting, interacting with patients and staff, and will be responsible for maintaining a clean and organized work environment.
What You Will Do
The Patient Access Advocate will perform registration functions, including updating demographics, insurance verification, collection of point of service payments, and documentation of registration information within an electronic system. They will also provide customer service to patients and families, answer and screen phone calls, and direct messages as necessary.
Why It Might Be a Fit
The ideal candidate will have a minimum of 6 months of work experience in a healthcare setting or one year of customer service background. They will have basic knowledge of Microsoft Office products, high school diploma or GED, and excellent communication skills. The role requires flexibility, collaboration skills, and the ability to work independently.
Requirements
- High school diploma or general education degree (GED)
- Minimum Typing Speed of 50wpm
- Flexibility
- Effective communication skills
- Collaboration Skills
- Patient/Client Focus
- Technical Capacity
- Basic knowledge in Microsoft Office Products (Word, Excel, Outlook)
- Minimum of 6 months of work experiences in healthcare setting or one year customer service background
- Basic understanding of insurance preferred
- Basic understanding of medical terminology and billing codes (DRG, ICD-10, CPT, HCPCS) preferred
Benefits
- Paid time off
- Health insurance
- Retirement plan
- Equal employment opportunities
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