Patient Access Associate 2

Inova
Falls Church, VA
Category Administration
Job Description
Inova Falls Church is seeking a dedicated Patient Access Associate 2 to join their team. This full-time role, available Monday-Friday from 8 am to 5 pm, offers a dynamic environment with opportunities for growth and recognition. They are consistently ranked as a national healthcare leader and a top employer.

Requirements

  • Expresses sincere concern and empathy when dealing with customer complaints.
  • Accesses appropriate systems/services to confirm insurance coverage or other means of payment.
  • Communicates scheduling changes to patients, staff, physicians and patient representatives in a timely and professional manner.
  • Identifies and communicates payroll authorization and referral requirements to patients.
  • Reports safety hazards/violations and takes appropriate action to protect the environment and guests until help arrives – if necessary.
  • Delivers an acceptable volume of work with high levels of accuracy while improving inefficiencies and minimizing repetitive errors.

Benefits

  • Medical coverage
  • Dental coverage
  • Vision coverage
  • Retirement plan
  • Education assistance
  • Student loan assistance
  • Mental health support
  • Paid time off
  • Paid parental leave
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