Role OverviewThe Front Desk Client Access Coordinator serves as the first point of contact for new and existing clients seeking Fraser clinical services. This role is responsible for greeting and checking in clients at the clinic, completes scheduling and enrollment tasks both in person and over the phone, supports emergency response and preparedness efforts, and provides exceptional customer service with empathy, professionalism, and care.
What You Will Do
Greet and check in clients and visitors in a friendly and professional manner, answer phones and assist clients with scheduling appointments, verify insurance eligibility and collect co-payments, maintain accurate client records, coordinate with clinicians to support client enrollment and scheduling, and assist clients and families with questions about services and available resources.
Why It Might Be a Fit
Join Fraser and be a part of a team that makes a meaningful impact every day. You will have opportunities for community involvement, career growth, and employee referral bonuses.
Requirements
- High School diploma or equivalent required
- BA/BS in sociology, psychology or related field preferred
- Minimum one year of related experience is preferred - intake, scheduling, health care, insurance, and customer service experience
- Commitment to promoting diversity, multiculturalism and inclusion with focus on culturally responsive practice, internal self-awareness and reflection
Benefits
- Medical, dental and vision insurance
- Health Savings Account (HSA) and Flexible Spending Account (FSA)
- Employee Assistance Plan (EAP)
- Life, AD&D and Voluntary Life Insurance
- Long-Term Disability, Accident Insurance, Critical Illness Insurance and Hospital Indemnity Insurance
- Pet Insurance
- 403(b) Retirement Plan with Company Match
- Work-Life Balance; 5 weeks of paid time off annually (18 days PTO + 9 Paid Holidays)
- Opportunities for community involvement in Fraser-organized events
- Career growth opportunities
- Employee Referral Bonuses
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