Patient Access Lead - Stonebridge FM - Days

Requirements

• Supervises work activities of assigned staff
• Provides support to Manager/Supervisor
• Acts as primary leader for the team in the absence of the team supervisor
• Works independently to troubleshoot technical issues and resolve personal conflicts
• Provides feedback to supervisor for performance evaluations
• Participates in the interview process for open positions for departments
• Facilitates department orientation for new hires
• Assists in the coaching and development of staff and implementing corrective action plans if necessary
• Oversees training in general of new hires and implements new initiatives with current staff
• Ensures that standards of quality and efficiency are met
• Promotes the active engagement of all employees and supports recognition of staff accomplishments
• Assists supervisor with projects as needed
• Establishes and maintains communication with ancillary departments/entities
• Assists in developing, establishing and maintaining policies, procedures and standards
• Identifies patient needs and assists in the development and implementation of customer service initiatives
• Evaluates outcomes to facilitate continuous process improvement
• Enhances professional growth and development through participation in educational programs, current literature, and workshops
• Requires flexibility in schedule as needed
• On Call rotations may be required when applicable