PATIENT ACCESS REP

FRANKLIN PRIMARY HEALTH CENTER INC
Any Location, AL
Category Healthcare
Job Description
The Patient Access Representative provides patient access assistance for Compassionate Use programs and serves as the initial contact for non-FPHC provider referral requests. The role involves initiating new patient contacts, maintaining patient information, and providing customer satisfaction to patients, visitors, and coworkers.

Requirements

  • Answers telephone in a courteous and efficient manner.
  • Receives referral requests from non-FPHC providers and initiates process per Referral and Emergency Room Report Management policies and procedures.
  • Checks NextGen Medical Information System for patient information.
  • Contacts new patients to acquaint them with services offered by Franklin, schedule appointments, and make referrals to medical social workers or case managers.
  • Runs Medicaid strips to check current eligibility and assigned provider.
  • Assists medical social workers with compliance regulations for use of the Compassionate Care Program.
  • Assists patients in obtaining and completing necessary forms for required services.
  • Conducts reference and verifies patient information within various programs as instructed by the Social Worker.
  • Receives continuous training to assume higher level of responsibilities as dictated by department and programs needs.
  • Works assigned reports effectively and efficiently.
  • Records all activities in the appropriate log for monthly reporting.
  • Participates in performance improvement activities and training initiatives as instructed.
  • Prompt arrival and regular attendance at work.
  • Maintains confidentiality of patients and programs information.
  • Other duties as assigned by the Director of Healthcare Quality or designee.
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