Patient Access Representative - Emergency Department

As an Emergency Department Patient Access Representative, you will help create a welcoming, supportive experience while ensuring accurate registration, communication, and coordination of care within the Emergency Department. You will work alongside nurses, physicians, and interdisciplinary care teams to help keep patient flow moving efficiently, support timely treatment, and contribute directly to both patient satisfaction and operational success.

What You Will Do

You will welcome and assist patients and families during Emergency Department visits, complete patient registration, check-in, and discharge processes accurately and efficiently, verify and update demographic, insurance, and financial information, answer incoming calls, and support patients with enrollment and navigation of MyChart and other patient communication tools.

Why It Might Be a Fit

You will be successful in this role if you stay calm, organized, and compassionate in a high-volume Emergency Department environment, enjoy working as part of a collaborative care team, communicate effectively with patients, families, providers, and coworkers, and prioritize multiple tasks while maintaining professionalism and patient confidentiality.

Requirements

• High School Equivalent / GED (Required)
• 1+ years Customer Service (Required)
• Exceptional communication skills with both patients and medical care providers (Required proficiency)
• Ability to juggle and prioritize multiple responsibilities and handle interruptions (Required proficiency)
• Strong organizational skills (Required proficiency)
• Problem-solving skills for scheduling conflicts, missing documentation and other issues (Required proficiency)
• Attention to detail to ensure all patient information is accurate and available (Required proficiency)
• Compassion to help patients and caregivers in difficult situations (Required proficiency)
• Understanding of the importance of confidentiality (Required proficiency)
• Basic knowledge of electronic health records and basic medical terminology (Preferred proficiency)

Benefits

• Competitive salary
• Benefits package
• Paid holidays
• Time off
• Health insurance
• Retirement plan
• Learning budget
• Parental leave
• Wellness programs
• Visa/relocation assistance
• Remote flexibility
• Stipends
• Bonus/commission