Patient Access Representative - Emergency Department

University hospitals
Cleveland, OH
Category Healthcare
Job Description
Role Overview

As an Emergency Department Patient Access Representative, you will help create a welcoming, supportive experience while ensuring accurate registration, communication, and coordination of care within the Emergency Department.

What You Will Do

Complete patient registration, check-in, and discharge processes accurately and efficiently. Verify and update demographic, insurance, and financial information to support timely care and billing accuracy.

Why It Might Be a Fit

You will work in a dynamic environment, helping people, and excel at multitasking with compassion and professionalism.

Requirements

  • High School Equivalent / GED
  • 1+ years Customer Service experience
  • Exceptional communication skills
  • Ability to juggle and prioritize multiple responsibilities
  • Strong organizational skills
  • Problem-solving skills
  • Attention to detail
  • Compassion to help patients and caregivers in difficult situations
  • Understanding of the importance of confidentiality

Benefits

  • Dental insurance
  • Vision insurance
  • Health insurance
  • Life insurance
  • Disability insurance
  • Paid time off
  • Retirement plan
  • Flexible spending account
  • Employee assistance program
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