Role OverviewAs an Emergency Department Patient Access Representative, you will help create a welcoming, supportive experience while ensuring accurate registration, communication, and coordination of care within the Emergency Department.
What You Will Do
Welcome and assist patients and families during Emergency Department visits, complete patient registration, check-in, and discharge processes, verify and update demographic, insurance, and financial information, and communicate important patient information clearly with nurses, providers, and other members of the Emergency Department team.
Why It Might Be a Fit
You will stay calm, organized, and compassionate in a high-volume Emergency Department environment, communicate effectively with patients, families, providers, and coworkers, and prioritize multiple tasks while maintaining professionalism and patient confidentiality.
Requirements
- High School Equivalent / GED
- 1+ years Customer Service experience
- Exceptional communication skills
- Ability to juggle and prioritize multiple responsibilities
- Strong organizational skills
- Problem-solving skills
- Attention to detail
- Compassion to help patients and caregivers in difficult situations
- Understanding of the importance of confidentiality
- Basic knowledge of electronic health records and basic medical terminology
Benefits
- Dental insurance
- Vision insurance
- Health insurance
- Life insurance
- Disability insurance
- Paid time off
- Holidays
- Retirement plan
- Learning budget
- Parental leave
- Wellness programs
- Visa/relocation support
- Remote flexibility
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