Role OverviewAs an Emergency Department Patient Access Representative, you will help create a welcoming, supportive experience while ensuring accurate registration, communication, and coordination of care within the Emergency Department. You will work alongside nurses, physicians, and interdisciplinary care teams to help keep patient flow moving efficiently, support timely treatment, and contribute directly to both patient satisfaction and operational success.
What You Will Do
Welcome and assist patients and families during Emergency Department visits, complete patient registration, check-in, and discharge processes, verify and update demographic, insurance, and financial information, and communicate important patient information clearly with nurses, providers, and other members of the Emergency Department team.
Why It Might Be a Fit
You will be part of a mission-driven team making an impact during critical moments of care, work in a fast-paced, team-oriented Emergency Department environment, gain valuable healthcare experience and opportunities for professional growth, and contribute to a culture focused on compassion, collaboration, and excellence.
Requirements
- High School Equivalent / GED (Required)
- 1+ years Customer Service (Required)
- Exceptional communication skills with both patients and medical care providers (Required proficiency)
- Ability to juggle and prioritize multiple responsibilities and handle interruptions (Required proficiency)
- Strong organizational skills (Required proficiency)
- Problem-solving skills for scheduling conflicts, missing documentation and other issues (Required proficiency)
- Attention to detail to ensure all patient information is accurate and available (Required proficiency)
- Compassion to help patients and caregivers in difficult situations (Required proficiency)
- Understanding of the importance of confidentiality (Required proficiency)
- Basic knowledge of electronic health records and basic medical terminology (Preferred proficiency)
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