Patient Access Representative - Emergency Department

University hospitals
Cleveland, OH
Category Healthcare
Job Description
Role Overview

As a Patient Access Representative in the Emergency Department, you will help create a welcoming experience for patients and families during vulnerable moments. You will work alongside nurses, physicians, and care teams to ensure accurate registration, communication, and coordination of care.

What You Will Do

You will welcome and assist patients, complete patient registration, verify demographic and insurance information, and communicate important patient information with the care team.

Why It Might Be a Fit

You will be part of a mission-driven team making an impact during critical moments of care, working in a fast-paced environment, and gaining valuable healthcare experience.

Requirements

  • High School Equivalent / GED (Required)
  • 1+ years Customer Service (Required)
  • Exceptional communication skills (Required proficiency)
  • Ability to juggle and prioritize multiple responsibilities (Required proficiency)
  • Strong organizational skills (Required proficiency)
  • Problem-solving skills (Required proficiency)
  • Attention to detail (Required proficiency)
  • Compassion to help patients and caregivers (Required proficiency)
  • Understanding of the importance of confidentiality (Required proficiency)

Benefits

  • Dental insurance
  • Vision insurance
  • Health insurance
  • Retirement plan
  • Paid holidays
  • Paid time off
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