Patient Access Representative - Wadsworth

University hospitals
Cleveland, OH
Category Customer Service
Job Description
Role Overview

As a Patient Access Representative, you will play a vital role in creating a welcoming, supportive, and seamless experience for patients and families during some of the most important moments in their healthcare journey.

What You Will Do

Welcome and assist patients and families during check-in and check-out for cancer care visits, answer incoming calls, schedule appointments, and coordinate with physicians and nurses.

Why It Might Be a Fit

This role is ideal for someone who is compassionate, organized, and passionate about delivering exceptional service while supporting patients receiving specialized oncology care.

Requirements

  • High School Equivalent / GED
  • 1+ years Customer Service
  • Exceptional communication skills
  • Ability to juggle and prioritize multiple responsibilities
  • Strong organizational skills
  • Problem-solving skills
  • Attention to detail
  • Compassion to help patients and caregivers
  • Understanding of the importance of confidentiality

Benefits

  • Compassionate, mission-driven environment
  • Opportunity to make a difference in the cancer care experience
  • Collaborative team environment
  • Opportunities for professional growth and development
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