Patient Access Representative - Weekends Only

University hospitals
Any Location, OH
Category Customer Service
Job Description
The Patient Access Representative serves as the first point of contact for all patients and their families, working directly with patients to ensure accuracy of demographic, insurance, payment and other vital patient information.

Requirements

  • High School Equivalent / GED (Required)
  • 1+ years Customer Service (Required)
  • Exceptional communication skills with both patients and medical care providers to relay necessary information (Required proficiency)
  • Ability to juggle and prioritize multiple responsibilities and handle interruptions (Required proficiency)
  • Strong organizational skills (Required proficiency)
  • Problem-solving skills for scheduling conflicts, missing documentation and other issues (Required proficiency)
  • Attention to detail to ensure all patient information is accurate and available (Required proficiency)
  • Compassion to help patients and caregivers in difficult situations (Required proficiency)
  • Understanding of the importance of confidentiality (Required proficiency)
  • Basic knowledge of electronic health records and basic medical terminology (Required proficiency)
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