Role OverviewAs a Patient Access Representative, you'll play a key part in creating a smooth, welcoming, and efficient experience for every patient. You'll help ensure that registration, insurance, scheduling, and billing information is accurate so patients can focus on their care, not paperwork.
What You Will Do
Welcome patients, answer calls, respond to questions, help schedule appointments, enter and update patient demographic, insurance, and financial information, communicate with providers, and collect patient payments.
Why It Might Be a Fit
You'll help ensure patients feel supported, informed, and cared for from the moment they arrive. Your attention to detail and communication skills will help keep patient visits running smoothly and on time, reduce delays and errors, and improve coordination across care teams.
Requirements
- High School Equivalent / GED (Required)
- 1+ years Customer Service (Required)
- Exceptional communication skills with both patients and medical care providers
- Ability to juggle and prioritize multiple responsibilities and handle interruptions
- Strong organizational skills
- Problem-solving skills for scheduling conflicts, missing documentation, and other issues
- Attention to detail to ensure all patient information is accurate and available
- Compassion to help patients and caregivers in difficult situations
- Understanding of the importance of confidentiality
Benefits
- Paid holidays
- Vacation time
- Sick leave
- Health insurance
- Retirement plan
- Learning budget
- Parental leave
- Wellness programs
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