Patient Access Representative - Weekends Only

University hospitals
Cleveland, OH
Category Healthcare
Job Description
The Patient Access Representative serves as the first point of contact for all patients and their families, ensuring accuracy of demographic, insurance, payment and other vital patient information, while maintaining exceptional patient service.

Requirements

  • Checking patients in and/or out for medical visits
  • Answering the phone to address patient inquiries and scheduling appointments.
  • Assists patients with enrolling and utilizing MyChart.
  • Entering, updating and validating patient demographic, insurance & financial information to ensure accurate registration
  • Communicating information and important details to other medical care team
  • May contact insurance companies regarding coverage, preapprovals, billing and other issues
  • Collects and processes patient payments for visit copays, coinsurance, deductibles and prior balances.
  • Assist with completion of various types of paperwork and forms.
  • Effectively work EPIC workques, worklist and inbasket messages.
  • Schedules referrals and follow-up visits.
  • Accurate and timely scanning of documents into EPIC
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