Patient Access Representative - Westlake

University hospitals
Any Location, OH
Category Customer Service
Job Description
Patient Access Representative role involves welcoming and checking patients in and out, answering phone calls, and collecting payments. The role requires strong communication and problem-solving skills, with a passion for customer service and helping people navigate complex situations.

Requirements

  • High School Equivalent / GED (Required)
  • 1+ years Customer Service (Required)
  • Ability to work in a fast-paced environment (Required)
  • Strong organizational skills (Required)
  • Problem-solving skills for scheduling conflicts, missing documentation and other issues (Required)
  • Attention to detail to ensure all patient information is accurate and available (Required)
  • Compassion to help patients and caregivers in difficult situations (Required)
  • Understanding of the importance of confidentiality (Required)
  • Basic knowledge of electronic health records and basic medical terminology (Required)
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