Patient Access Representative - Westlake

As a Patient Access Representative, you will play a vital role in creating a welcoming, supportive, and seamless experience for patients and families during some of the most important moments in their healthcare journey.

What You Will Do

Welcome and assist patients and families during check-in and check-out for cancer care visits, answer incoming calls, address patient questions, and schedule appointments with empathy and professionalism.

Why It Might Be a Fit

In this role, you are more than a scheduler or registrar — you are an important part of the patient care experience. Your compassion, communication, and attention to detail help reduce stress for patients and families navigating cancer treatment while ensuring the care team can provide efficient, coordinated care.

Requirements

• High School Equivalent / GED (Required)
• 1+ years Customer Service (Required)
• Exceptional communication skills with both patients and medical care providers to relay necessary information (Required proficiency)
• Ability to juggle and prioritize multiple responsibilities and handle interruptions (Required proficiency)
• Strong organizational skills (Required proficiency)
• Problem-solving skills for scheduling conflicts, missing documentation and other issues (Required proficiency)
• Attention to detail to ensure all patient information is accurate and available (Required proficiency)
• Compassion to help patients and caregivers in difficult situations (Required proficiency)
• Understanding of the importance of confidentiality (Required proficiency)

Benefits

• Making a difference in the cancer care experience
• Collaborating closely with providers and staff across the health system to improve patient experience and operational efficiency
• Participating in emergency preparedness activities and departmental training
• Maintaining a clean, organized, and professional work environment
• Cross-training to support additional functions within the department as needed
• Supporting coverage at off-site locations when necessary
• Adhering to all organizational policies, standards, and compliance requirements, including the secure handling of Protected Health Information (PHI)