Role OverviewAs a Patient Access Representative, you will play a vital role in creating a welcoming, supportive, and seamless experience for patients and families during some of the most important moments in their healthcare journey.
What You Will Do
Welcome and assist patients and families during check-in and check-out for cancer care visits, answer incoming calls, address patient questions, and schedule appointments with empathy and professionalism.
Why It Might Be a Fit
This role is ideal for someone who is compassionate, organized, and passionate about delivering exceptional service while supporting patients receiving specialized oncology care.
Requirements
- High School Equivalent / GED (Required)
- 1+ years Customer Service (Required)
- Exceptional communication skills with both patients and medical care providers (Required proficiency)
- Ability to juggle and prioritize multiple responsibilities and handle interruptions (Required proficiency)
- Strong organizational skills (Required proficiency)
- Problem-solving skills for scheduling conflicts, missing documentation and other issues (Required proficiency)
- Attention to detail to ensure all patient information is accurate and available (Required proficiency)
- Compassion to help patients and caregivers in difficult situations (Required proficiency)
- Understanding of the importance of confidentiality (Required proficiency)
- Basic knowledge of electronic health records and basic medical terminology (Preferred proficiency)
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