Role OverviewThe Patient Access Representative will work in a team environment to provide exceptional patient care and support. They will be responsible for greeting patients, collecting demographic information, and ensuring timely registration. The representative will also be knowledgeable about insurance processing and be able to explain deductibles, co-insurance, and co-payments. They will work to meet cash collection goals and provide a copy of the important Medicare notice to all Medicare patients.
What You Will Do
The Patient Access Representative will perform various tasks, including collecting updated demographic information, accurately coding information on all patients, and completing patient estimates using EPIC RTE. They will also be responsible for obtaining all signatures, using e-signatures, and notifying the insurance representative for insurance verification of coverage and benefits.
Why It Might Be a Fit
The ideal candidate will have strong organizational and communication skills, including the ability to discuss medical issues. They will also be able to read, write, and speak intelligible English and have basic math skills and appropriate phone etiquette. The representative will require emotional stability and resilience, as well as the ability to adapt to change and be decisive.
Requirements
- High school graduate or GED
- At least one year of experience working in a healthcare-related field, preferably finance
- Adequate keyboard skills (40 words per minute typing rate)
- Basic computer skills
- Strong organizational and communication skills, including the ability to discuss medical issues
- Negotiation skills including assertiveness and being proactive
- Ability to read, write, and speak intelligible English
- Basic math skills and appropriate phone etiquette
- Requires emotional stability and resilience
Benefits
- Medical, dental, and vision insurance
- Flexible spending accounts
- Retirement options
- Paid time off
- Tuition assistance
- MyChart and email address encouragement
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