Role OverviewPatient Access Representative is a role that requires a professional and friendly demeanor to greet customers, collect demographic information, and ensure timely registration. The role involves working in a team environment, recognizing the importance of accountability, and striving to exceed patient expectations.
What You Will Do
The main responsibilities of the role include collecting updated demographic information, accurately coding patient information, completing patient estimates, obtaining signatures, and notifying insurance representatives. The role also involves discussing MyChart and explaining its advantages to patients.
Why It Might Be a Fit
The ideal candidate will have strong organizational and communication skills, including the ability to discuss medical issues. They will also be able to read, write, and speak intelligible English, and have basic math skills and phone etiquette. Emotional stability and resilience are also essential for this role.
Requirements
- High school graduate or GED
- At least one year of experience working in a healthcare-related field, preferably finance
- Adequate keyboard skills (40 words per minute typing rate)
- Basic computer skills
- Strong organizational and communication skills
- Negotiation skills including assertiveness and being proactive
- Ability to read, write, and speak intelligible English
- Ability to communicate with patients, family, peers, and medical personnel
- Basic math skills and appropriate phone etiquette
- Emotional stability and resilience
Benefits
- Medical insurance
- Dental insurance
- Vision insurance
- Flexible spending accounts
- Retirement options
- Paid time off
- Tuition assistance
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