Role OverviewThe patient access representative registers, schedules, and performs related processing duties for all patients being served by respective clinic. The role requires a high school diploma or equivalent, knowledge of medical terminology, keyboarding, and computer skills, and previous experience in scheduling. The representative works in a team environment, recognizes the importance of accountability, and strives to exceed patient expectations.
What You Will Do
The patient access representative will answer phone calls, take messages, and document information into the EMR system. They will greet patients warmly, verify patient information, and check patients in and out of the EMR system. The representative will also collect co-pays, post to accounts, and give receipts. They will schedule return appointments, testing, and referrals, and complete medical records requests.
Why It Might Be a Fit
This role requires a critical thought process, the ability to work independently, and strong listening skills. The representative must be able to make decisions based on departmental policy and provide feedback to assist with decision-making. They will work well with others, document detailed information in patient charts, and respond quickly and effectively to emergency and non-emergent situations.
Requirements
- High school diploma or equivalent
- Knowledge of medical terminology, keyboarding, and computer skills
- Previous experience in scheduling
- Computer literacy
- Broad range of administrative and technical skills in the context of the healthcare environment
Benefits
- Medical, dental & vision insurance
- Flexible spending accounts
- Retirement options
- Paid time off
- Tuition assistance
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