Role OverviewThe Patient Access Representative serves as the first point of contact for all patients and their families. This highly visible role supports and interacts with patients, families, and health care providers. They work directly with patients to ensure accuracy of demographic, insurance, payment and other vital patient information.
What You Will Do
Checking patients in and/or out for medical visits, answering the phone to address patient inquiries and scheduling appointments, entering, updating and validating patient demographic, insurance & financial information to ensure accurate registration, and communicating information and important details to other medical care team.
Why It Might Be a Fit
The Patient Access Representative has an direct effect on both the revenue cycle and the patient experience. They must have exceptional communication skills, ability to juggle and prioritize multiple responsibilities, strong organizational skills, problem-solving skills, attention to detail, and compassion to help patients and caregivers in difficult situations.
Requirements
- High School Equivalent / GED (Required)
- 1+ years Customer Service (Required)
- 1+ years Customer Service in healthcare (Preferred)
- Medical Terminology (Preferred)
- Associate's Degree or progress towards degree (Preferred)
Benefits
- Annual training
- UH Code of Conduct
- UH policies and procedures
- Compliance with all policies and standards
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