Role OverviewThe Patient Access Representative serves as the first point of contact for all patients and their families, supporting and interacting with patients, families, and healthcare providers. They work directly with patients to ensure accuracy of demographic, insurance, payment, and other vital patient information. They help manage questions, problem solve patient and scheduling concerns, while maintaining exceptional patient service.
What You Will Do
Checking patients in and/or out for medical visits, answering the phone to address patient inquiries and scheduling appointments, entering, updating, and validating patient demographic, insurance, and financial information, and communicating information and important details to other medical care team.
Why It Might Be a Fit
The Patient Access Representative has a direct effect on both the revenue cycle and the patient experience. The ideal candidate will have exceptional communication skills, strong organizational skills, and problem-solving skills to ensure all patient information is accurate and available.
Requirements
- High School Equivalent / GED (Required)
- 1+ years Customer Service (Required)
- 1+ years Customer Service in healthcare (Preferred)
- Medical Terminology (Preferred)
- Associate's Degree or progress towards degree (Preferred)
Benefits
- Annual training
- UH Code of Conduct
- UH policies and procedures
- Maintains a clean and organized work area
]]>