Role OverviewThe Patient Access Representative serves as the first point of contact for all patients and their families, supporting and interacting with patients, families, and healthcare providers to ensure accuracy of demographic, insurance, payment, and other vital patient information.
What You Will Do
Checking patients in and/or out for medical visits, answering the phone to address patient inquiries and scheduling appointments, assisting patients with enrolling and utilizing MyChart, entering, updating, and validating patient demographic, insurance & financial information, and communicating information and important details to other medical care team.
Why It Might Be a Fit
The Patient Access Representative has a direct effect on both the revenue cycle and the patient experience, requiring exceptional communication skills, ability to juggle and prioritize multiple responsibilities, strong organizational skills, problem-solving skills, attention to detail, compassion, and understanding of the importance of confidentiality.
Requirements
- High School Equivalent / GED (Required)
- 1+ years Customer Service (Required)
- 1+ years Customer Service in healthcare (Preferred)
- Associate's Degree or progress towards degree (Preferred)
- Medical Terminology (Preferred)
Benefits
- Dental insurance
- Vision insurance
- Comprehensive health insurance
- Retirement plan
- Paid time off
- Wellness programs
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