Patient Access Representative I Otolaryngology

University hospitals
Athens, OH
Category Administration
Job Description
The Patient Access Representative serves as the first point of contact for all patients and their families, interacting with patients, families, and healthcare providers, and supporting the rest of the medical care team to improve patient satisfaction and keep appointments on schedule.

Requirements

  • Checking patients in and/or out for medical visits
  • Answering the phone to address patient inquiries and scheduling appointments
  • Assists patients with enrolling and utilizing MyChart
  • Entering, updating and validating patient demographic, insurance & financial information to ensure accurate registration
  • Communicating information and important details to other medical care team
  • May contact insurance companies regarding coverage, preapprovals, billing and other issues
  • Collects and processes patient payments for visit copays, coinsurance, deductibles and prior balances
  • Assist with completion of various types of paperwork and forms
  • Effectively work EPIC workques, worklist and inbasket messages
  • Schedules referrals and follow-up visits
  • Accurate and timely scanning of documents into EPIC
  • Functions as an integrated team member and works collaboratively with other staff and providers across the system to improve patient experience and department efficiency
  • Actively participates in UH emergency preparedness
  • Maintains a clean and organized work area
  • Will be cross-trained to perform other duties as assigned
  • May be scheduled to work at off-sites
  • Performs other duties as assigned
  • Complies with all policies and standards
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