Role OverviewThe Patient Access Representative serves as the first point of contact for all patients and their families, supporting and interacting with patients, families, and healthcare providers. They work directly with patients to ensure accuracy of demographic, insurance, payment, and other vital patient information.
What You Will Do
Checking patients in and/or out for medical visits, answering phone calls, assisting patients with enrolling and utilizing MyChart, entering and updating patient demographic and insurance information, communicating with other medical care team members, and collecting and processing patient payments.
Why It Might Be a Fit
The ideal candidate will have exceptional communication skills, ability to juggle and prioritize multiple responsibilities, strong organizational skills, problem-solving skills, attention to detail, compassion, and understanding of the importance of confidentiality.
Requirements
- High School Equivalent / GED
- 2+ years Healthcare or customer service experience
- Exceptional communication skills
- Ability to juggle and prioritize multiple responsibilities
- Strong organizational skills
- Problem-solving skills
- Attention to detail
- Compassion
- Understanding of the importance of confidentiality
- Basic knowledge of electronic health records and basic medical terminology
Benefits
- Full-time position
- 40 hours per week
- Monday-Friday schedule
- Travel to multiple medical centers required
]]>