Role OverviewThe Patient Access Representative serves as the first point of contact for all patients and their families, supporting and interacting with patients, families, and healthcare providers. They work directly with patients to ensure accuracy of demographic, insurance, payment, and other vital patient information.
What You Will Do
Responsibilities include checking patients in and/or out for medical visits, answering phone calls, assisting patients with enrolling and utilizing MyChart, entering and updating patient demographic and insurance information, and collecting and processing patient payments.
Why It Might Be a Fit
The ideal candidate will have exceptional communication skills, the ability to juggle and prioritize multiple responsibilities, strong organizational skills, and problem-solving skills to handle scheduling conflicts and other issues.
Requirements
- High School Equivalent / GED required
- Associate's Degree preferred
- 2+ years Healthcare or customer service required
- Exceptional communication skills with both patients and medical care providers
- Ability to juggle and prioritize multiple responsibilities and handle interruptions
- Strong organizational skills
- Problem-solving skills for scheduling conflicts, missing documentation, and other issues
- Attention to detail to ensure all patient information is accurate and available
- Compassion to help patients and caregivers in difficult situations
- Understanding of the importance of confidentiality
- Basic knowledge of electronic health records and basic medical terminology
Benefits
- Full-time position with 40 hours per week
- Monday-Friday with a rotating Saturday every few months
- Day shift
- Annual training
- UH Code of Conduct and UH policies and procedures
- Compliance with all policies and standards
- Maintaining Protected Health Information (PHI) for our patients
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