Patient Access Representative II Psychiatry

University hospitals
Cleveland, OH
Category Healthcare
Job Description
The Patient Access Representative serves as the first point of contact for all patients and their families, ensuring accuracy of demographic, insurance, payment and other vital patient information.

Requirements

  • High School Equivalent / GED (Required)
  • 2+ years Healthcare or customer service (Required)
  • Exceptional communication skills with both patients and medical care providers
  • Ability to juggle and prioritize multiple responsibilities and handle interruptions
  • Strong organizational skills
  • Problem-solving skills for scheduling conflicts, missing documentation and other issues
  • Attention to detail to ensure all patient information is accurate and available
  • Compassion to help patients and caregivers in difficult situations
  • Understanding of the importance of confidentiality
  • Basic knowledge of electronic health records and basic medical terminology

Benefits

  • Generous Paid Time Off
  • 401k Matching
  • Retirement Plan
  • Health Insurance
  • Dental Insurance
  • Vision Insurance
  • Life Insurance
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