Patient Access Representative II, Psychiatry

University hospitals
Cleveland, OH
Category Customer Service
Job Description
The Patient Access Representative serves as the first point of contact for all patients and their families, ensuring accuracy of demographic, insurance, payment and other vital patient information, and providing exceptional patient service.

Requirements

  • Checking patients in and/or out for medical visits
  • Answering the phone to address patient inquiries and scheduling appointments
  • Entering, updating and validating patient demographic, insurance & financial information
  • Communicating information and important details to other medical care team
  • Collects and processes patient payments for visit copays, coinsurance, deductibles and prior balances
  • Schedules referrals and follow-up visits
  • Accurate and timely scanning of documents into EPIC
  • Resource for new hire orientation and training
  • Identifies and recommends process improvements, projects and workflows
  • Exceeds team productivity and quality standards

Benefits

  • Medical/Dental/Vision insurance
  • 401(k) or 403(b) Retirement Plan
  • Paid Time Off
  • Life Insurance
]]>