Patient Access Representative

University hospitals
Cleveland, OH
Category Customer Service
Job Description
The Patient Access Representative serves as the first point of contact for all patients and their families, supporting and interacting with patients, families, and health care providers, while maintaining exceptional patient service.

Requirements

  • Checking patients in and/or out for medical visits
  • Answering the phone to address patient inquiries and scheduling appointments.
  • Entering, updating and validating patient demographic, insurance & financial information to ensure accurate registration
  • Collects and processes patient payments for visit copays, coinsurance, deductibles and prior balances.
  • Assist with completion of various types of paperwork and forms.
  • Accurate and timely scanning of documents into EPIC
  • Schedules referrals and follow-up visits.
  • Maintains a clean and organized work area.
  • Will be cross-trained to perform other duties as assigned.
  • May be scheduled to work at off-sites.
  • Performs other duties as assigned.
  • Complies with all policies and standards.
  • Functions as an integrated team member and works collaboratively with other staff and providers across the system to improve patient experience and department efficiency.

Benefits

  • Generous Paid Time Off
  • 401k Matching
  • Tuition Reimbursement
  • Retirement Plan
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