Patient Access Representative

University hospitals
Any Location, OH
Category Accounting
Job Description
As a Patient Access Representative, you will be the first point of contact for patients and their families, providing exceptional customer service, and supporting the care team behind the scenes. This role requires strong communication skills, attention to detail, and the ability to juggle multiple responsibilities.

Requirements

  • Checking patients in and/or out for medical visits
  • Answering the phone to address patient inquiries and scheduling appointments
  • Assists patients with enrolling and utilizing MyChart
  • Entering, updating and validating patient demographic, insurance & financial information
  • Communicating information and important details to other medical care team
  • May contact insurance companies regarding coverage, preapprovals, billing and other issues
  • Collects and processes patient payments for visit copays, coinsurance, deductibles and prior balances
  • Assist with completion of various types of paperwork and forms
  • Effectively work EPIC workques, worklist and inbasket messages
  • Schedules referrals and follow-up visits
  • Accurate and timely scanning of documents into EPIC

Benefits

  • Career Advancement Opportunities
  • Comprehensive benefits package
  • Flexible scheduling
  • Free parking
  • Job security
  • Medical, Dental, and Vision Insurance
  • Paid time off
  • Retirement Savings Plan
  • Tuition Reimbursement
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