Role OverviewThe Patient Access Representative serves as the first point of contact for all patients and their families, supporting and interacting with patients, families, and healthcare providers to ensure accuracy of demographic, insurance, payment, and other vital patient information.
What You Will Do
Check patients in and/or out for medical visits, answer phone calls, assist with enrolling and utilizing MyChart, enter and update patient demographic and insurance information, communicate with other medical care team members, and collect and process patient payments.
Why It Might Be a Fit
The ideal candidate will have exceptional communication skills, be able to juggle and prioritize multiple responsibilities, and have a strong understanding of confidentiality and electronic health records.
Requirements
- High School Equivalent / GED
- 1+ years Customer Service experience
- 1+ years Customer Service experience in healthcare (preferred)
- Exceptional communication skills
- Ability to juggle and prioritize multiple responsibilities
- Strong organizational skills
- Problem-solving skills
- Attention to detail
- Compassion
- Understanding of the importance of confidentiality
- Basic knowledge of electronic health records and basic medical terminology (preferred)
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