Patient Access Representative

Lakewood Health System
Any Location, MN
Category Customer Service
Job Description
Role Overview

The Patient Access Representative is responsible for providing professional reception and scheduling services to patients, visitors, and staff in a growing clinic setting. This position works closely with patients, providers, and clinic nursing staff to ensure a well-rounded care experience for patients.

What You Will Do

Manage patient inquiries, coordinate scheduling, and ensure data accuracy to support the entire care process, contributing to an efficient, patient-centered environment.

Why It Might Be a Fit

Ideal candidate should have 5-star service standards, be detail-oriented, and able to multitask and problem-solve, with a strong communication skills and proficiency with electronic health records and computer systems.

Requirements

  • Detail-oriented with strong organizational and multitasking skills
  • Experienced in customer service or healthcare settings
  • Comfortable using electronic health records (EHR) and other digital tools
  • Strong communication skills and proficiency with electronic health records and computer systems

Benefits

  • Generous Planned Time Off & Wellness Time Off
  • 401K Match
  • Annual tuition assistance of $2,000 per year
  • Best-in-region employer HSA contributions
  • Employer paid premiums for individual-only healthcare coverage
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