Patient Access Representative

The Patient Access Representative serves as the first point of contact for all patients and their families. They work directly with patients to ensure accuracy of demographic, insurance, payment and other vital patient information. They help manage questions, problem solve patient and scheduling concerns, while maintaining exceptional patient service.

What You Will Do

Checking patients in and/or out for medical visits, answering the phone to address patient inquiries and scheduling appointments, entering, updating and validating patient demographic, insurance & financial information to ensure accurate registration.

Why It Might Be a Fit

The Patient Access Representative has an direct effect on both the revenue cycle and the patient experience. They must abide by all requirements to safely and securely maintain Protected Health Information (PHI) for our patients.

Requirements

• High School Equivalent / GED (Required)
• 2+ years Healthcare or customer service (Required)
• Exceptional communication skills with both patients and medical care providers to relay necessary information (Required proficiency)
• Ability to juggle and prioritize multiple responsibilities and handle interruptions (Required proficiency)
• Strong organizational skills (Required proficiency)
• Problem-solving skills for scheduling conflicts, missing documentation and other issues (Required proficiency)
• Attention to detail to ensure all patient information is accurate and available (Required proficiency)
• Compassion to help patients and caregivers in difficult situations (Required proficiency)
• Understanding of the importance of confidentiality (Required proficiency)
• Basic knowledge of electronic health records and basic medical terminology (Required proficiency)

Benefits

• Paid holidays
• PTO
• Annual training
• UH Code of Conduct
• UH policies and procedures